FAQ — crypto exchange questions | CryptoExpert

Answers to common questions before exchanging. If you need more help, create an order or contact support via the Contact page.

How long does an exchange take?

Orders are accepted 24/7. Processing usually takes up to 2 hours depending on operator workload and the selected direction. You can track status in real time on the order page.

What rate will I get?

The site shows the live rate including fees. The payout amount is fixed before you confirm the exchange — you see the final figure before sending funds.

Is verification required?

For most directions you only need payout details in the order. If additional documents (KYC) are required, support will ask in the order chat.

How do I contact support?

Best option: the chat on your order page — the operator sees full order context. You can also reach us via Contact (email, Telegram).

Is CryptoExpert safe to use?

We launched on 8 December 2025. We publish client reviews, are listed on exchanger monitors (BestChange and others) and Trustpilot. Terms, agreement, and AML/KYC policy are public on the site.

Which directions are available?

Exchange USDT, BTC, ETH and other cryptocurrencies to UAH, EUR, USD bank cards and other payout methods. See the full list in Exchange rates and on direction pages.

What should I do after creating an order?

Follow the instructions on the order page: send funds to the address or details shown, wait for network confirmation (for crypto) and “Completed” status. Keep the order page open — support chat is available there.

Can I cancel an order?

If you have not sent funds yet, message support in the order chat. After payment is received, cancellation may not be possible under the rules of the selected direction.

Are there hidden fees?

No. The rate on the site already includes service fees — the “You receive” amount is shown before you confirm the exchange.